Recheck Behavior Consultation

Cancellation Policy

Behavior consultation with veterinarians with a special interest in behavior and board-certified veterinary behaviorists are in high demand. We try to help as many pets as possible and with that can come long wait times for some pet parents. We do not double book appointments as the entire consultation time is spent with the client and patient during their allotted time frame. Therefore, late cancellations and no-shows can take valuable time that could have been utilized to help another client and pet in need.  We understand that circumstances may arise or come up unexpectedly that create a situation where you are unable to keep your pet's scheduled appointment. If your pet's appointment is rescheduled within the 72-hour window of your pet's appointment then you do not lose your appointment fee and it is applied to your next scheduled appointment within a 3-month time period. This is allowed one time, and additional needs to reschedule within 72 hours will result in the loss of your prepaid appointment fee and an additional appointment fee will be required to schedule. If you cancel your appointment with less than 72 hours' notice of your appointment, then you will forfeit your appointment fee for compensation for liquidated damages. This policy applies to appointments that must be rescheduled due to a client's excessively late arrival (20 minutes or greater) whether it be in person or telemedicine. Scheduling an appointment for your pet whether it be in person or telemedicine means you understand and agree to these terms. Should you need to cancel or reschedule an appointment within the allotted time frame, then please notify via info@veterinarypsychiatry.com as we need this in writing to be filed under your pet’s patient's chart in which you will receive a reply. It is your responsibility to verify that the cancellation information has been received.

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