POLICIES
& SITE INFO

This site can be viewed in any web browser. However, your personal computer and/or browser settings may alter the way this website appears.

 

Site Design

Web Design: Potterton Creative

Content: Veterinary Psychiatry and Behavior Center PLLC and Dr. Heather Tucker

Photography: Deposit Photos and Unsplash

 

Questions about this site? Send your message through the form on the contact page, and if it's not spam, it will be addressed.

Copyright

  • Entire site © 2022 Veterinary Psychiatry and Behavior Center PLLC

  • The same copyright and use policy applies even if design or content is modified or updated.

Dog Running in Water

Your right to use this site and its contents: This site is only for your personal use. You may not distribute, exchange, modify, sell or transmit anything you copy from this site, including, but not limited to, any text, images, audio, and video, for any business, commercial or public purpose without permission. 

CANCELLATION POLICY

Behavior consultation with veterinarians with a special interest in behavior and board-certified veterinary behaviorists are in high demand. We try to help as many pets as possible and with that can come long wait times for some pet parents. We do not double book appointments as the entire consultation time is spent with the client and patient during their allotted time frame. Therefore, late cancellations and no-shows can take valuable time that could have been utilized to help another client and pet in need. 


We understand that circumstances may arise or come up unexpectedly that create a situation where you are unable to keep your pet's scheduled appointment. If your pet's appointment is rescheduled within the 72-hour window of your pet's appointment then you do not lose your appointment fee and it is applied to your next scheduled appointment within a 3 month time period. This is allowed one time, and additional needs to reschedule within 72 hours will result in the loss of your prepaid appointment fee and an additional appointment fee will be required to schedule. If you cancel your appointment with less than 72 hours' notice of your appointment, then you will forfeit your appointment fee for compensation for liquidated damages. This policy applies to appointments that must be rescheduled due to a client's excessively late arrival (20 minutes or greater) whether it be in person or telemedicine. Scheduling an appointment for your pet whether it be in person or telemedicine means you understand and agree to these terms. Should you need to cancel or reschedule an appointment within the allotted time frame, then please notify via info@veterinarypsychiatry.com as we need this in writing to be filed under your pet’s patient's chart in which you will receive a reply. It is your responsibility to verify that the cancellation information has been received. 

 
 

PRIVACY POLICY

This privacy notice discloses the privacy practices for Veterinary Psychiatry and Behavior Center PLLC (“We” or “Us” or “Our” or “Website”). This Privacy Policy describes our practices in connection with information collected through services such as websites, mobile sites, applications ('apps'), and widgets. We take your privacy extremely seriously, and we never sell lists or email addresses. By using or visiting Veterinary Psychiatry and Behavior Center PLLC , you agree to the terms and conditions of this Privacy Policy.

 

This website is intended for a general audience and is not targeted at children. We do not knowingly collect personal information from children under 18 years of age.

This Privacy Policy applies to all users, including both those who use Veterinary Psychiatry and Behavior Center PLLC without subscribing to the blog or newsletters and to those who have subscribed to the blog or newsletters. This Privacy Policy applies to Our collection and use of your personal information (i.e., information that identifies a specific person, such as full name or email address). It also describes general practices for handling non-personal information (for example, interests, and demographics).

 

Our users' privacy is of extreme importance to us here at Veterinary Psychiatry and Behavior Center PLLC and we are fully committed to protecting their personal information and using it properly.

What personal information do we collect from the people that visit our blog, website or app?

 

When registering or subscribing on our site, as appropriate, you may be asked to enter your name, email address, country of origin, or other details to help you with your experience.

 

When do we collect information?

 

We collect information from you when you subscribe to a newsletter, blog, fill out a form or enter information on our site.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

We may use the information we collect from you when you sign up for our newsletter or blog, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To improve our website in order to better serve you.

      • To allow us to better service you in responding to your customer service requests.

      • To quickly process your transactions.

      • To ask for ratings and reviews of services or products

      • To follow up with them after correspondence such as email.

CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at info@veterinarypsychiatry.com.

 

Information Collection, Use, and Sharing

 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell, share, trade, or rent this information to anyone. We collect the following information from and about you:

 

Information from Social Media. We do not collect data from social media for use on Our website. However, if you voluntarily use social media to log in to Our blog or post comments, information such as posts, username, comments, likes, status, profile information, and picture, may show up on the Website, and may be public and show up in external search engines.  

 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

 

DISCLOSURE - L​aw Enforcement, Legal Requests, and Duties:

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. COMPANY may disclose or otherwise allow access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

 

We may also contact you if there are changes to this privacy policy. Your privacy is important to us.

 

WIX

Our booking and payment services are hosted on Wix. They provide us with the online platform that allows us to book and accept payments for our services to you. Your data is stored through Wix’s data storage, databases, and the general Wix application. They store your data on a secure server behind a firewall.

Payment: If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. Wix offers HTTPS secure access to most areas on their Services; the transmission of sensitive payment information (such as a credit card number) through their designated purchase forms is protected by an industry-standard SSL/TLS encrypted connection, and Wix regularly maintains a PCI DSS (Payment Card Industry Data Security Standards) certification.

 

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Wix’s Terms of Service (https://www.wix.com/about/terms-of-use) or Privacy Statement (https://www.wix.com/about/privacy).

Wix participates in, and has certified its compliance with, the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List, here.

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

 

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

When you subscribe to our newsletter or blog, your information is collected via our subscribe forms.

 

 

Cookies

Cookies, Other Tracking Data, and Opting Out.

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Cookies are very small text files that are stored on your computer when you visit a website. We may use cookies, web beacons, or similar technologies for a variety of purposes and to enhance your online experience on our website (for example, to remember your account login details). You may find more information at All About Cookies. (When we mention "cookies", we also mean web beacons and other technologies that collect information in a similar way to cookies on websites or emails. When we mention "websites", we also mean mobile applications and emails.)

This site uses the WIX platform, and WIX uses cookies for important reasons: 

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site)

  • To monitor and analyze the performance, operation, and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use.

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Strictly-Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these, the cookies-related services you have asked for cannot be provided. Because these cookies are strictly necessary we do not need to ask for your consent to use them.

You can change your preferences and decline certain types of cookies to be stored on your computer while browsing our website. Some tracking technologies used on our Sites may be implemented and controlled by third-party partners.  Most web browsers automatically accept cookies, and some browsers offer a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. We do not respond to these “Do Not Track” signals, but you can modify and control your own browser setting to decline cookies or to indicate when they are being used. You can also remove any cookies already stored on your computer, but keep in mind that deleting cookies may prevent you from using parts of our website.

Third-party sites and applications may use "cookies," which is data stored on a site visitor's hard drive to identify repeat visitors to the site for statistical purposes. Usage of a cookie is in no way linked to any personally identifiable information about you on my site. In other words, I don't know who you are, but I can tell which country you are from or how you reached the website.

Find out how to manage cookies on popular browsers:

 

To learn more about Adobe's privacy choices, click here. To find information relating to other browsers, visit the browser developer's website.

To opt-out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

 

Your Access to and Control Over Information


You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the contact form given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

  • There is always an unsubscribe link at the bottom of every newsletter. There is also a link to update your preferences at the bottom of every newsletter. Your newsletter registration information is stored on MailChimp servers and not on Our personal servers or computers.

  • You will always have access to control your own information when registering to Our blog, and the ability to change your information and subscription settings. Your blog registration information is stored on WIX servers and not on Our personal servers or computers.

 

Security

We take precautions to protect your information. When you submit sensitive information via the website (i.e. entering information into a contact form), your information is protected both online and offline. Your information is saved on WIX servers and not on Our personal servers or computers. However, contact information may be transferred to our own record-keeping database.

 

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

COPPA (Children Online Privacy Protection Act)

 

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

 

We do not specifically market to children under the age of 13 years old. 

 

Fair Information Practices (USA)

 

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

      • Within 7 business days


We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

 

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions.

      • Send you blog posts and/or newsletters depending upon what you voluntarily subscribed to on this website.


To be in accordance with CANSPAM, we agree to the following:

      • Not use false or misleading subjects or email addresses.

      • Identify the message as an advertisement in some reasonable way.

      • Include the city, state, and country of our location.

      • Monitor third-party email marketing services for compliance, if one is used.

      • Honor opt-out/unsubscribe requests quickly.

      • Allow users to unsubscribe by using the link at the bottom of each email.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via our contact page.